Frequently Asked Questions
Students need to first complete and lodge college’s relevant Application Form; i.e. Application Form – International Student or Application Form – Domestic Students.
Prospective students may apply directly or through an Education Agent for an admission in their desired course(s). The courses can also be packaged to offer an academic pathway for students looking for a specific educational outcome.
Once an application is received with the relevant documents, the college determines if the applicant meets the entry requirements in the intended courses.
Once all the enrolment conditions have been met, the college extends an offer letter to applicant along with a copy of Student Agreement. This agreement aims to ensure the obligations and rights of both the registered provider and student are clearly set out, including the course money payable and services to be provided (The National Code: Standard 3).
Tuition fees are fees we receive, directly or indirectly, from an overseas student or intending overseas student, or another person who pays the fees on behalf of an overseas student or intending overseas student that are directly related to the provision of a course that ALTEC is providing, or offering to provide, to the student.
Tuition fees are clearly shown against each course of study in ALTEC’s Offer Letter as well as Student Agreement.
Other types of fees may include,
- Application Fee
- Materials fee
- RPL fee
- Reassessment Fee
- Late Fee
The college includes all the applicable fees for a student in the Student Agreement. Any fee type that is not included in the Student Agreement is not charged.
The only refundable fees are the tuition fees. Fee refunds will be based on unexpended (unused) tuition fees.
As per the recent changes to the Education Services for Overseas Students Act 2000, effective 1 July 2012, only up to 50% of total tuition fees may be collected prior to student commencement (unless the course is 24 weeks or less: See Study Period below).
If a student enrols in packaged courses (e.g. Cert IV + Diploma + Advanced Diploma), only up to 50% of the tuition fee of the first course may be collected prior to student commencement.
ALTEC keeps the initial prepaid tuition fees in a separate pre-paid fees account within 5 business days of receiving them. This account can only be drawn down when the student commences the course.
ALTEC has established a mechanism for keeping pre-paid tuition fees separate from day-to-day operating expense accounts, so that if a refund is payable before the student commences, the refund can be made in full and in a timely way without impact on the financial operations of the business or recourse to the tuition protection system.
ALTEC recognises that some students may face financial difficulties due to unforeseen circumstances in their personal or family situation.
ALTEC has a fee arrange system in place by which students can choose to pay the fees in instalment, or a later date as mutually agreed. The students must apply for fee extension or fee instalments using appropriate forms.
The college does not charge any fee for Credit Transfer applications.
RPL is an extensive process and the RPL fee is equivalent to a single unit fee on a pro-rate basis based on the total course fee.
Access refers to the ability to enter training regardless of racial, religious, cultural or language backgrounds or physical attributes
Equity is about ensuring that all people have the supports that they need to access, participate and achieve to the same level
The college has an Access and Equity Policy in place that ensures that people with differing needs and abilities have the same opportunities to successfully gain skills, knowledge and experience through education and training irrespective of their age, disability, colour, race, gender, religion, sexuality, family responsibilities, or location. The college staff, trainers and assessors adhere to the principles and practices of access and equity in the provision of education and training services.
All incoming students are expected to attend a student orientation session on arrival. College’s Student Orientation session is aimed at supporting students to adjust to study at the college and to life in Australia in general. The college invites guest speaker from various government agencies (e.g. DIAC) and industry for benefit of the students.
The [Download not found] outlines the organisational and operational program structures for orientation.
No. The college has adopted and implemented the DEEWR and DIAC approved course progress policy and procedures for its courses. Therefore, Standard 11 of The National Code 2007 does not apply.
However, it does not mean that students can simply skip the classes. Student attendance in classroom learning and assessment session is strongly linked to academic performance. Further, in a competency-based environment, students need to demonstrate certain skills as part of their course which is best achieved during in-class assessment sessions.
Missing classes and remaining absent without college’s approval may impact on your course progress and course duration.
If a student misses three consecutive classes without an approved leave of absence from the college, trainers should complete and forward the Trainer Concern Form to the Course Coordinator. Continuous student absence may also mean that student enrolment has either been deferred or suspended due to certain reasons. Consult with the Course Coordinator to verify a student’s current status.
Course Progress is the measure of advancement within a course towards the completion of that course irrespective of whether course completion is identified through academic merit or skill based competencies (The National Code 2007).
The college has a Course Progress Policy and Procedure in place that ensures that students studying at the college maintain satisfactory course progress throughout the duration of their studies. This policy and associated procedure also provide the framework for dealing with unsatisfactory progress and taking remedial actions.
Depending on the course, a unit may contain written and practical tasks, case study, projects, presentations, tests, and exams. Some in-class activities may also contribute towards assessment in form of a portfolio.
Yes. To pass a unit, you need to complete all the given assessments and obtain a Competent “C” grade in each of the assessment tasks.
You will be subjected to college’s Reassessment Policy. The following conditions apply;
a. If you have attended all the designated assessment sessions but have either failed to submit a task or have been deemed “NYC” in a task;
You will be given TWO (2) more opportunities to correct and/or submit you work before the end of the term
b. If you have NOT attended any designated assessment sessions;
You will be provided an opportunity to attend supplementary assessment sessions organised before end of the term.
You will then have ONE (1) more opportunity to correct and/or submit you work before the end of the term at no extra cost if you are deemed “NYC” in any of the assessment tasks.
You may also be subjected to college’s Course Progress policy if you do not pass in 50% or more units in an academic term.
c. If you have NOT attended any designated assessment sessions and the academic term has ended;
You will be deemed Not Yet Competent (NYC) and will need to re-sit/repeat the unit in the subsequent term
Principle Course of Study is defined in the National Code 2007 as the “main course of study” that is, or is due to be undertaken by an international student. This is generally the final program or highest qualification in a package of courses.
The college will grant a letter of release only where;
- The student has provided a letter from another registered provider confirming that a valid enrolment offer has been made;
- There are no outstanding fees, complaint, appeal or any other disciplinary issues outstanding against the student
- The transfer is deemed not to be in the best interest of the student
No. When granted, a letter to release is provided Free of Charge along with all due student results and/or testamurs and Statement of Attainments.
Deferment is postponement of the commencement of a course of study. It must occur prior to start of a new academic term or a study period. Deferment is usually of the course start date and granted for a completed term; allowing a student to commence or re-commence their studies in subsequent academic terms.
Suspension of studies is a temporary postponement of an undertaken course of study. It may occur at any time during an academic term or a study period.
Under the provisions of The National Code 2007 Standard 13, the college can only defer or temporarily suspend the enrolment of the student on the grounds of:
- Compassionate or compelling circumstances (for example, illness where a medical certificate states that the student is unable to attend classes); or
- Misbehaviour by the student
If a student’s deferral or suspension application is rejected, the student will have an option to appeal the decision within 20 working days after receiving the notification.
If a leave of absence, deferral, or suspension of studies is approved for 28 days or longer, DIAC requires the students to leave Australia (unless there are exceptional circumstances). As an international student, they must:
- Remain offshore for the duration of their leave (if it is longer than 28 days); and
- Return no more than one month prior to the commencement of their next term/semester
A suspension of studies is a temporary postponement of an undertaken course of study and the student will need to apply for a deferment if the absence is likely to prolong beyond one academic term.
Yes. A leave of absence can be granted on compassionate groups for a maximum duration of two weeks as per college’s Deferral, Suspension, and Cancellation of Enrolment Policy.
The college may suspend or cancel a student enrolment on certain grounds including;
- Breach of Student Agreement conditions
- Breach of Student Code of Conduct or due to any disciplinary reasons where the student’s offence is clearly established and the appeal process has been exhausted
- Non-payment of tuition fees
- Non-commencement of studies while on-shore and absence for a period of 28 days or longer without prior approval from the college
- Unsatisfactory course progress
- Student misbehaviour
The ALTEC Student Handbook (PDF, 1.5MB) contains these and several other FAQs for an easy reference in key areas of your studies.
If you have any other questions or specific queries, you may contact Campus Manager by appointment made through front desk.